Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping costs 2,000 colones and is completely free for purchases over 20,000 colones through Correos de Costa Rica.

How long does delivery take?

Shipping lasts between 24 hours and 36 business hours from the time of purchase (holidays and Saturdays and Sundays are not included).

To what parts of Costa Rica do you deliver?

We ship to the entire country (Costa Rica) with Correos de Costa Rica.

We ship worldwide with DHL

We make worldwide deliveries with DHL shipping. Click for more information or shipping estimates.

Do you accept returns?

Changes are only made if the product has a manufacturing defect, the product must have its original labels and proof of payment.

How much time do I have to make a return?

From the moment of your purchase you have 30 business days to request the change.

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